Refund policy

[ Return & Refund Policies ] 

We are happy to accept returns of new, unopened products purchased from our website at tonymoly.ca within 7 days of delivery.

New, unopened products must be returned in the condition you received it and with the original box and/or packaging, along with your order information.

• Undamaged productsmust be unopened & unused full when returned, and with the original box and/or packaging, along with your order information.
• Your order information can be found on either your original online receipt or the invoice.

If your Tonymoly products defective or was damaged during shipment, please accept our apologies and contact Customer Service immediately for a resolution.

Exceptions | Non-Returnable Products

Products designated as “final sale” or “Promotion products” are not returnable), unless they are damaged or defective upon arrival.  

Only products purchased from tonymoly.ca can be returned to us.

Note: We reserve the right to limit or refuse a refund request if, after inspection, the returned products do not comply with this Return Policy or we find evidence of fraud, return abuse, or other manipulative behavior that may compromise our Return Policy or Terms of Use.

Returns Shipping

Please take the time to carefully package your returns along with the original packaging and receipt/invoice.  You are responsible for all shipping and handling charges for returned products, and to ensure that the returned products are in good condition.

We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) so please reach out to Customer Service.

How to ship your returns:

To return products, please contact Customer Service at info@tonymoly.ca with your order number and specify which product(s) you would like to return.

You will receive a return confirmation email from Customer Service within 5 business days if your products are eligible for return. Please print a copy of the return confirmation email, and include it in your return package along with the invoice associated with the product(s) being returned. 

 

Refunds

For returned products that comply with this Return Policy, we will refund the actual purchase price for the product(s) plus any tax paid, after deducting any discounts, rebates, credits or refunds already issued and the prepaid return label fee (as applicable). The original shipping and handling charges, if any, will not be refunded.  

Once the returned products arrive at our distribution center, we will inspect the products and process the refund within 15 business days. Refunds are credited to the original form of payment used when the order was placed on tonymoly.ca